How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 5270
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Type Your Mac Question Here...
Kamil Anwar is online now
A new question is answered every 9 seconds

My concern is whether a company, Jinigram, I used (stupidly)

Customer Question

JA: Hello. What do you want help with?
Customer: My concern is whether a company, Jinigram, I used (stupidly) to correct a problem on my computer is actually authorized to service Apple Computers.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Sorry. I have an I Mac. Operating System: OS X El Capitan
JA: Have you installed any updates recently?
Customer: Jinigram said they updated software, but EL Capitan was installed
JA: What troubleshooting have you tried?
Customer: late August of 1016.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I just want to make sure that these people did nothing wrong with may IMAC. Also, they did install Kaspersky
Submitted: 9 months ago.
Category: Mac
Expert:  Kamil Anwar replied 9 months ago.

They are just an IT Company. From the looks of their site and the reviews, the service they provide seems genuine. Kaspersky is a legitmate software which protects the system.