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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iMAC is taking a time to load a video project I'm working

Customer Question

My iMAC is taking a long time to load a video project I'm working on. The spoke type wheel keeps on spinning. It was faster about a week ago.
JA: How much experience do you have with this particular machine?
Customer: I bought it in September 2013 if I remember right. I've used iMovie off and on since then, although this is the first project I've worked on in a while.
JA: Have you installed any updates recently?
Customer: I thought I installed all the updates.
JA: What troubleshooting have you tried?
Customer: Restarting.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No, I think that's all.
Submitted: 7 months ago.
Category: Mac
Expert:  Mike replied 7 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 7 months ago.

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:

  • Version ? (right under Mac OS X)
  • Processor
  • Memory

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