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Michael Hannigan
Michael Hannigan, Mac Support Specialist
Category: Mac
Satisfied Customers: 11865
Experience:  25+ Years Experience in Computers and Electronics.
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How much does this service cost. Ok, oh gosh..... I don't

Customer Question

Hi! How much does this service cost.
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: Ok
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: oh gosh..... I don't reme
JA: Have you installed any updates recently?
Customer: No and it's a MacBook Pro. I want to say Leopard
JA: What troubleshooting have you tried?
Customer: I have tried shift+control+option +power Also
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Control option power Power while holding s
Submitted: 9 months ago.
Category: Mac
Expert:  Michael Hannigan replied 9 months ago.

Hello. My name is Michael. I can help you with your question.

Customer: replied 9 months ago.
My MacBook Pro is stuck on the searching for Bluetooth keyboard page. What do I do? Not sure what operating system I use but I think it's Leopard
Expert:  Michael Hannigan replied 9 months ago.

That's sufficient to try some things. The first thing I would do is restart the computer.

Then go back into bluetooth pairing - when you do this, as long as the other device is discoverable, you should see it on the list of devices to which you are able to connect

Customer: replied 9 months ago.
My computer will restart but I the bar at the top will not pull down and I cannot open anything else. I had to plug in a mouse just to move the cursor
Expert:  Michael Hannigan replied 9 months ago.

How about if we boot that puppy in safe mode?

To load your Mac in Safe Mode, press and hold the Shift key while it boots. You can stop holding the Shift key when you see an Apple logo and progress bar. To leave Safe Mode, just reboot your Mac without holding the Shift key