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Michael Hannigan
Michael Hannigan, Mac Support Specialist
Category: Mac
Satisfied Customers: 11697
Experience:  25+ Years Experience in Computers and Electronics.
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My iphone cannot synch with my mac. I can see the iphone

Customer Question

my iphone cannot synch with my mac. I can see the iphone icon in itunes but when I try to move music onto it, it says it cannot be found.
JA: How much experience do you have with this particular machine?
Customer: I used this feature to move mp3's onto my phone just yesterday. a lot, I think.
JA: Have you installed any updates recently?
Customer: no, I'm on an old operating system because I didn't want to lose my email app. I'm on 10.6.8
JA: What troubleshooting have you tried?
Customer: I tried using a different usb port. not anything else because the iphone is showing in itunes. I tried playing around with synch controls but nothing seems to make a difference. I don't want to sync and lose what I might have on the iphone that is not on the mac
JA: Anything else you want the Mac expert to know before I connect you?
Customer: that's all I can think of. just crazy that I did this yesterday.
Submitted: 6 months ago.
Category: Mac
Expert:  Michael Hannigan replied 6 months ago.

Hello. My name is Michael. I can help you with your question.

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