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Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17319
Experience:  Over 16 years of computer experience, CISCO certified
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Reset password, store accepts but Apple TV won't, About 20

Customer Question

Reset password ***** store accepts but Apple TV won't
JA: When did you last reset your username and password?
Customer: About 20 minutes Go
JA: Have you installed any updates recently?
Customer: Yes, three days ago
JA: What troubleshooting have you tried?
Customer: I have attempted to follow directions on tv screen
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Mac
Expert:  Pete replied 6 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 6 months ago.

Check the Apple ID carefully as you are entering it to the Apple TV - is it .net or .com?

Expert:  Pete replied 6 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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