JA: Hi. What is your issue regarding?
Customer: Iforgot my email and password
JA: When did you last reset your username and password?
Customer: for several months ago
JA: Have you installed any updates recently?
Customer: yes. for 4 days ago when my iphone
JA: What troubleshooting have you tried?
Customer: a tecnnition has done that wheni asked him to repair a damage on my iphone . so he asked me about my username and password ***** i forgot
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: I purchased my new ( nonused ) iphone 6s for 13 monthes ago in Israel . The IMEI of my iphone is 353315074055984
JA: Anything else you want the Mac expert to know before I connect you?
Customer: how will you contact me ?