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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Its complicated my ex who is now in prison has locked my

Customer Question

its complicated my ex who is now in prison has locked my phone is there a way to regain access
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: 10
JA: Have you installed any updates recently?
Customer: no I cant even get into the phone he did the find my iphone lock
JA: What troubleshooting have you tried?
Customer: to reset the apple id but apparently he changed all passwords to every account I have I took by apple store they said I had to contact you
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Mac
Expert:  Bhavik Joshi replied 6 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 6 months ago.

Please follow the steps shown in below document. This will wipe out everything from your phone and make it like a brand new phone

Expert:  Bhavik Joshi replied 6 months ago.

Did this help you to resolve your problem ?

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