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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I'm trying to restore a new phone from a back up on the

Customer Question

I'm trying to restore a new phone from a back up on the cloud
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: the latest iOS 10.2.2 (?)
JA: Have you installed any updates recently?
Customer: It told me to update the iOS system, which I did. I then erased all content and settings. Now it is stuck on "updating icloud settings"
JA: What troubleshooting have you tried?
Customer: None. Erasing and restoring was my initial troubleshooting attempt
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Just that I got a new iPhone 7 today. It did not restore when I connected to wifi as the salesperson told me that it would. So I re-initiated that process, but it now seems stuck
Submitted: 7 months ago.
Category: Mac
Expert:  PC_Wizzard replied 7 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Please hold the home button to start over and if still fails you can hold the power button to restart and try again.

Please let me know if issue still persist

Expert:  PC_Wizzard replied 7 months ago.

If the issue still persist I would advise to reset the phone again and setup as new iPhone and restore it via iTunes on your pc.

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