ly changed to gmail because I was getting too much junk on outlook.com I have done something wrong because I cannot sync with iCloud
. can you help me please?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I have an apple mac. I think it is IOS7? I'm not sure. it is a mac air
JA: Have you installed any updates recently?
Customer: not to my knowledge, but then sometimes I press buttons without realizing the ramifications. I am a senior, and not very tech savvy
JA: What troubleshooting have you tried?
Customer: I tried to reset a password ***** iCloud, and it won't let me because I've been locked out
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no, that's it.