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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17621
Experience:  Over 16 years of computer experience, CISCO certified
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Words with friends is not sending or receiving chat with

Customer Question

Words with friends is not sending or receiving chat with only one player
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I have iPhone 6s
JA: Have you installed any updates recently?
Customer: Everything is up to daye
JA: What troubleshooting have you tried?
Customer: Date
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Shut down and uninstalled app and reinstalled several times
Submitted: 7 months ago.
Category: Mac
Customer: replied 7 months ago.
It is only happenowith one person
Customer: replied 7 months ago.
Anyone there ?
Customer: replied 7 months ago.
Expert:  Pete replied 7 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 7 months ago.

If the app is working with all other players then the problem is with the affected player.

Have you tried contacting them through other methods to check if their app and device is ok?

Customer: replied 7 months ago.
Duh Pete of course I have the issue would be with the game but there is no way to get hold i the company Now how do you answer this because if you can't get it fixed I want a refund
Expert:  Pete replied 7 months ago.

You stated the problem only happens with one person, therefore the issue is not with the game.

Are you sure that the other person hasn't blocked you?

Customer: replied 7 months ago.
The other player has not blocked me. I can still play him just can't chat in the app. Neither can he. I can see dots he try's to send but doesn't come through. Please get a better answer yours was not worth it
Customer: replied 7 months ago.
Please help me fix this. That is what I paid for
Expert:  Pete replied 7 months ago.

Let me check with the other techs if they have any idea what is going on...

Customer: replied 7 months ago.
Thx you

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