Hi. I have an iphone
6 and for several days, it just shows the Apple logo. I took it to the phone store and they said that the battery needs to be replaced at the Apple Store.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: OS 10.6, however, when I tried to do a factory restore, it wouldn't do it because my OS is so much older than the phone.
JA: Have you installed any updates recently?
JA: What troubleshooting have you tried?
Customer: holding down the home key and the power key for many minutes. Holding down the home key and the increase volume key. Synching with the computer to return to factory settings.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no, not that I think of. Is there a charge for the service?
JA: You just pay a $5 deposit now and the rest only when you get a reply from the Mac Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: What is the rate for a Mac Technician reply?