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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16037
Experience:  Several years of supporting Mac systems.
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Macbook:recieved Jacquie Lawson xmas cards and computer

Customer Question

macbook:recieved Jacquie Lawson xmas cards and computer can't see flashdrive to play them
JA: How much experience do you have with this particular machine?
Customer: 1 year
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Actually, I tried installing flash drive about three times
Submitted: 6 months ago.
Category: Mac
Expert:  Jason Jones replied 6 months ago.

Hello,
I am the person that will be helping you today.

If you plug the flash drive into a different computer, does the other computer see the files on the flash drive?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 6 months ago.
I guess I used the wrong nomenclature. WhenI try to open the greeting card on my Macbook, the screen says that my Adobe Flash plug-in is either outdated or not installed
Expert:  Jason Jones replied 6 months ago.

Hello again,

Thank you for the update.

In that case, you will need to install the Adobe Flash Player, which is downloadable from the following page: https://get.adobe.com/flashplayer/

On the aforementioned page, download Adobe Flash Player and install it.

After it is installed, you will be able to use the flash drive content.

One quick note: I love helping you and others on this website. Please, keep in mind that I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

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