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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 3058
Experience:  20+ years in the computer/Mac industry
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I can't log into my iTunes account as I forgot my password

Customer Question

I can't log into my iTunes account as I forgot my password ***** the apple id. Unfortunately the email address, which is my apple ID, is no longer in use and apple has disabled my account for security reasons due to too many login attempts. I'm not even sure if I still have the correct password ***** with the Apple ID.
JA: When did you last reset your Apple ID or password?
Customer: I tried to reset it a few mins ago but the page just hangs when I enter to random code that apple generates
JA: Have you installed any updates recently?
Customer: When you say updates, what exactly do you mean?
JA: What troubleshooting have you tried?
Customer: I've only tried the apple reset instructions
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Not right now; but you might advise if there is a charge for this service?
Submitted: 9 months ago.
Category: Mac
Expert:  John T. F. replied 9 months ago.

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Expert:  John T. F. replied 9 months ago.


Your Apple ID is normally your email address. You should be able to reset your password ***** the site:

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site: (under "Manage Your Apple account")

Once you have the ID and password, restart your iPhone and sign in.

If you still have concerns, please do not negatively rate my answer, simply reply back before rating. I'll be more than happy to work with you further. When we are finished, please give my answers a positive rating so I will be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,