6 will not turn on or off.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: iOS 9, I believe. I received a text message this am before turning the phone on. upon turning it on somehow, received a list of text questions from Seri as to what information I wanted. The phone screen then went to a landscape design and I am unable to turn it off. Am on line and receiving emails but can not activate the normal screen.
JA: Have you installed any updates recently?
Customer: Yes. Last night activated the Ticketmaster app and was able to download NJ Devils hockey tickets. In the process had to change my Apple password.
JA: What troubleshooting have you tried?
Customer: None. Don't know how!
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No, thank you.