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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Need to remove unwanted malware protection, osx elcapitan,

Customer Question

need to remove unwanted malware protection
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: osx elcapitan
JA: Have you installed any updates recently?
Customer: version 10.11.6
JA: What troubleshooting have you tried?
Customer: called support, wasnt actually apple and before i knew it they installed a malware program
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Mac
Expert:  Cody replied 9 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 9 months ago.

Download Malwarebytes from here http://www.malwarebytes.com