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tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9798
Experience:  Computer specialist.
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An apple watch It was working fine and then it just stopped

Customer Question

an apple watch It was working fine and then it just stopped the screen has gone dark
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Where do I find that information
JA: Have you installed any updates recently?
Customer: not that i know of
JA: What troubleshooting have you tried?
Customer: This is it you were my first stop
JA: Thank you.
Customer: Any suggestions as to what i should do
JA: Anything else you want the Mac expert to know before I connect you?
Customer: not that i know of
Submitted: 8 months ago.
Category: Mac
Expert:  tyroneboman replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

This is usually caused by a glitch in the firmware and can be resolved with a forced restart. Follow these steps to force restart your Apple Watch, press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.

Expert:  tyroneboman replied 8 months ago.

Did that work for you?

Customer: replied 8 months ago.
I have the apple on the screen what should i do next
Expert:  tyroneboman replied 8 months ago.

That is good, it will reboot now.

Customer: replied 8 months ago.
No thanks,
Expert:  tyroneboman replied 8 months ago.

It will reboot and work normally for you now.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!

Expert:  tyroneboman replied 8 months ago.

Is everything good with the Apple Watch now?