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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iPad is disabled. I was told I can back it up using my

Customer Question

My iPad is disabled. I was told I can back it up using my iMac but it asks me to type in my 4-digit code and I can't do that on the iPad because it is disabled.
JA: How much experience do you have with this particular machine?
Customer: which machine? I have experience with the iPad and the iMac.
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: I tried turning the iPad on and off several times. Also tried connected to iTunes but it asks me to type in y security code and I can't access the screen to do that.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I went to Best Buy and they told me I could fix this at home by backing up my data to iCloud and restoring the I pad. Id like to do this.
Submitted: 8 months ago.
Category: Mac
Expert:  Kris R replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 8 months ago.

Can I connect and get this resolved for you?