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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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We forgot password and our phone became disabled. Went to

Customer Question

We forgot password ***** our phone became disabled. Went to our Verizon store and they could not help
JA: When did you last reset your username and password?
Customer: Sometime last week
JA: Have you installed any updates recently?
Customer: Yes
JA: What troubleshooting have you tried?
Customer: In the Verizon store they tried to erase and reset. That didn't work because he has forgotten the Id and password. We think it's***@******.*** but we can't reset the password
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No. It won't do anything
Submitted: 9 months ago.
Category: Mac
Customer: replied 9 months ago.
You cannot send a txt to the phone as we cannot retrieve it
Expert:  PC_Wizzard replied 9 months ago.
Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.
Expert:  PC_Wizzard replied 9 months ago.

Do you have an email address ending with

Customer: replied 9 months ago.
No we don't. We have no idea where that came from
Expert:  PC_Wizzard replied 9 months ago.

Ok please provide me with the following




Customer: replied 9 months ago.
His name is ***** *****. The e-mail address we use is***@******.***
Customer: replied 9 months ago.
The one he has written down is***@******.***
Expert:  PC_Wizzard replied 9 months ago.

Al that I can do now is to schedule a call with Apple to give you a call to resolve this issue

Please provide me with a number they can reach you on

Customer: replied 9 months ago.
Will that be today
Customer: replied 9 months ago.
I don't have to pay the 25 dollars.
Expert:  PC_Wizzard replied 9 months ago.


I've check their schedule and first one available is Monday 1:15 PM

Customer: replied 9 months ago.
Ok. We will be able to take the call at 1:15. You will have to call(###) ###-####so we can talk to someone
Customer: replied 9 months ago.
Thank you so much for your time. Happy New Year. �� Are we done.
Expert:  PC_Wizzard replied 9 months ago.

No Problem yes we are done

Happy new year

Your call is scheduled.

What:Apple Support will call you

Why:iCloud, Troubleshooting iCloud account issues

When:Monday, January 2, 2017 at 1:15 p.m. Central

Case ID:100103581723