Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I had my Ipad stolen. I would like to lock it up so the

Customer Question
I had my Ipad stolen...
I had my Ipad stolen. I would like to lock it up so the thief cannot get in to it. How do I do this? I know I will never see the Ipad again, I just want to make getting my information on this difficult.
Submitted: 10 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
1/1/2017
Mac Support Specialist: Ashik, Mac Technician replied 10 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,303
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Sorry about the iPad. First of all, do you have a 4 digit or 6 digit passcode setup on it ?

Ask Your Own Mac Question
Customer reply replied 10 months ago
I did not. I used this primarily for reading. I had some apps on the iPad but did not use this as my main device. I had my Kindle app as the primary one I used.
Mac Support Specialist: Ashik, Mac Technician replied 10 months ago

If you have iCloud or Find My iPad activated on it then you can track it. On your PC, go to www.icloud.com

Then login with your Apple ID or iCloud account you used in your iPad. Click Find iPhone button. Then click All Devices, then select your iPad . This will show the iPad in the map. If you are unable to track it, then click Lost Mode in there. This will password ***** it and show custom message you want on it.

If it still not find it, then click Erase there. This will erase the iPad and deactivate it if it ever goes online. No one will ever able to use that iPad without you activate it again becuase it locks the hardware as well.

(Once it is erased, you need to provide your Apple ID and password ***** activate it again)

If you have not enabled the iCloud and Find My iPad option on it, then you will not be able to track it unfortunately.

It can't also be tracked if it is turned off. But it will be erased the moment it turn on (assuming it is connected to internet). Find my iPad option is your only hope now.

I'd also recommend to change your email password, AppStore password, Amazon account password ***** all other passwords you used on it. So the person who get the iPad will not be able access your emails or other things that require password.

If you've any questions or would like any additional information, please don't hesitate to ask.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

Ask Your Own Mac Question
Customer reply replied 10 months ago
This will take me a few minutes. Will you still be available to help in a few minutes?
Mac Support Specialist: Ashik, Mac Technician replied 10 months ago

Yes, I will be here if you need any help. Take your time. No need to rush. Good luck

Ask Your Own Mac Question
Customer reply replied 10 months ago
I am not seeing the "find iPhone" button. All I see is Contacts, Notes, Pages, Numbers, Keynotes, and Settings. Each of these has an icon with it
Mac Support Specialist: Ashik, Mac Technician replied 10 months ago

It looks like a radar. See here --> http://cdn.osxdaily.com/wp-content/uploads/2013/11/find-my-iphone-icloud-610x332.jpeg

or here is the direct link to Find iPhone page --> https://www.icloud.com/#find

Remember, you must login to the the same Apple ID or iCloud ID you used on your iPad

Ask Your Own Mac Question
Customer reply replied 10 months ago
Sorry but I am not seeing a radar. I am using the only apple ID information I am aware of. I have not done much in the iCloud because this was not my primary device.
Mac Support Specialist: Ashik, Mac Technician replied 10 months ago

Then you probably didn't have Find My iPad option enabled on it or you used a new id for iCloud ending with @icloud.com

See here --> https://support.apple.com/en-in/HT204233

Without Find My iPad, you will not be able to track, lock or erase it. I'm sorry.

Since passcode is not enabled, then person who get it can also access your data. So I'd recommend to change your email password (if you tell me who your email provider is, I will send the link to change password)

You can change/reset your Apple ID password ***** here --> http://iforgot.apple.com/

Change Amazon password ***** here since you used Kindle on it --> https://www.amazon.com/gp/help/customer/display.html?nodeId=201121280

Ask Your Own Mac Question
Customer reply replied 10 months ago
I have now reset my passwords to both my iCloud and to my Amazon. What other areas do you think I need to reset and keep an eye on?
Mac Support Specialist: Ashik, Mac Technician replied 10 months ago

Your email password, that is very important

Ask Your Own Mac Question
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,303
11,303 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Exporting keynote to ppt I get this message: There was an
exporting keynote to ppt I get this message: There was an error accessing Macintosh HD:Users:kimroman:Desktop:BFG_504_NEW_FULL_SR1.ppt… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
I'm terribly Mac password challenged between iPhone, iCloud,
Hi - I'm terribly Mac password ***** between iPhone, iCloud, Mac ID no matter how many times I reset - it doesn't matter … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
499 satisfied customers
My new iPhone 8s has been updating iCloud settings for over
My new iPhone 8s has been updating iCloud settings for over an hour. Is that expected? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I am not connecting to iCloud to back up my iPhone. I have
I am not connecting to iCloud to back up my iPhone. I have changed CC so tried to update CC info on my phone using settings and using Wallet and Apple Pay. It never gave me the chance to change CC no.… read more
Cris
Cris
Desktop Support
Associate Degree
58 satisfied customers
My iPhone has been updating iCloud settings for a few hours
My iPhone has been updating iCloud settings for a few hours and I have to keep hitting the home button … read more
Ashik
Ashik
Mac Technician
11,303 satisfied customers
I have a keynote presentation that I can't close. I have
I have a keynote presentation that I can't close. I have force quit Keynote a number of times but each time I reopen keynote this presentation springs up. There is no red cross in the top left hand co… read more
Ashik
Ashik
Mac Technician
11,303 satisfied customers
How do you unlock an iCloud locked iphone. All I know is I
All I know is I was given an iPhone 5c I do believe. It is iCloud locked and need to to get it unlocked … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
148 satisfied customers
Update iCloud on iphone last night. Got mixed up about the
update iCloud on iphone last night. Got mixed up about the security code. They kept sending me a 6 digit code and I used that but did not work.Is it a 4 digit code. What I use to open the phone and th… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
499 satisfied customers
I have iphone 4, but some how i fogot my icloud password,
i have iphone 4, but some how i fogot my icloud password, now phone is not working … read more
Kris R
Kris R
IT Manager
Computing
2,285 satisfied customers
Cant connect to my icloud, when i log in to icloud gave me a
when i log in to icloud gave me a message that says password ***** be sent in the clear in my user name and password ***** i cloud its affecting all my devices iphone 5 pc is ok … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Just got new iphone 7, did iCloud backup and it was working
Just got new iphone 7, did iCloud backup and it was working ok for about 15 minutes, then I got a message upon waking up the phone to sign into iTunes, but am unable to do SO. Can't get past the signi… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
499 satisfied customers
I need icloud and can't seem to get it. Iphone 6plus. But
I am trying to buy icloud for my iphone which should add to my ipad and mac computer. I am an 80 year old woman trying to catch up with the 21st century and it has been a big challenge. What next? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I am locked at of Icloud and apple, This is my iphone, no
I am locked at of Icloud and apple JA: What kind of computer do you have? Customer: This is my iphone JA: Have you installed any updates recently? Customer: no because I am locked JA: Anything else yo… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have an American Iphone and icloud account. I tried to
I have an American Iphone and icloud account. I tried to reset my password. I answered the security questions, reset and confirmed a new password. When I tried to enter my new password, I got "Passwor… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I forgot my icloud email acct and password. No my iPhone is
I went to the apple store and I also went to that Sprint store to try and fix the screen because it went black … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I got a new iphone 7+ and want to restore from icloud. When
hi, i got a new iphone 7+ and want to restore from icloud. When i choose the backup i want, it starts downloading but the estimated time remaining keeps increasing and it doesnt progress. Tried this s… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,979 satisfied customers
My icloud is lock, iphon5s, i got the iphone from a friend
i got the iphone from a friend they icloud is lock … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I tried syncing icloud with my iphone and mac. didn't work
Hi. I tried syncing icloud with my iphone and mac. didn't work and I can't remove the icloud message that states- go to one of your other devices signed into icloud to apporve this macbook pro- i have… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x