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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 20180
Experience:  5 years as Network Admin, 10+ years of IT support
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My ipad asks for a passcode. I have not used a passcode

Customer Question

My ipad asks for a passcode. I have not used a passcode before and now it wont let me into the ipad
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Whatever ipad uses. I dont know
JA: Have you installed any updates recently?
Customer: Yes. The last one that was requested
JA: What troubleshooting have you tried?
Customer: holding down the shutdown button and home button to reboot
JA: Anything else you want the Mac expert to know before I connect you?
Customer: i dont t hink so This is about my sisters ipad. I am talking on my ipad does that make a difference
Submitted: 9 months ago.
Category: Mac
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

The only way to bypass the passcode screen is to perform a factory reset...

  1. From a computer, go to icloud.com/find.
  2. If prompted, sign in with your Apple ID
  3. Click All Devices at the top of your browser window.
  4. Select the device you want to erase.
  5. Click Erase [device] to erase your device and its passcode.
  6. Now you can restore from a backup.

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 9 months ago.

Happy New Year!

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.