Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

My ipad asks for a passcode. I have not used a passcode

Customer Question
before and now it wont...
My ipad asks for a passcode. I have not used a passcode before and now it wont let me into the ipad
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Whatever ipad uses. I dont know
JA: Have you installed any updates recently?
Customer: Yes. The last one that was requested
JA: What troubleshooting have you tried?
Customer: holding down the shutdown button and home button to reboot
JA: Anything else you want the Mac expert to know before I connect you?
Customer: i dont t hink so This is about my sisters ipad. I am talking on my ipad does that make a difference
Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 hours by:
1/1/2017
Mac Support Specialist: Josh, Mac Support replied 11 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,060
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Mac Question
Mac Support Specialist: Josh, Mac Support replied 11 months ago

The only way to bypass the passcode screen is to perform a factory reset...

  1. From a computer, go to icloud.com/find.
  2. If prompted, sign in with your Apple ID
  3. Click All Devices at the top of your browser window.
  4. Select the device you want to erase.
  5. Click Erase [device] to erase your device and its passcode.
  6. Now you can restore from a backup.

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Ask Your Own Mac Question
Mac Support Specialist: Josh, Mac Support replied 11 months ago

Happy New Year!

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Ask Your Own Mac Question
Ask Josh Your Own Question
Josh
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,060
21,060 Satisfied Customers
Experience: 5 years as Network Admin, 10+ years of IT support

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,553 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,386 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,993 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,482 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a Apple iPhone and I received a text message stating
I have a Apple iPhone and I received a text message stating Here's your Apple ID number when I didn't even inquire one whatsoever through iCloud or anything like that. Why was this text message sent t… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
588 satisfied customers
Neex help. I am unable to disable the find my phone app. I
Neex help. I am unable to disable the find my phone app. I currently own an iphone 7. Please help. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
How can I remove “save my password” from my website. Ipad
How can I remove “save my password” from my website. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
I do not know my password, apple tell me to put it in but I
I do not know my password ***** apple tell me to put it in but I am unable to. registered under***@******.*** … read more
Jon
Jon
Bachelors Degree
447 satisfied customers
I can not login to ancestry.com. Last night. No I am 72
No I am 72 years old and do not know much about computers ancestry and emails … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
27 satisfied customers
I want to export a movie to a dvd that cab be watched on a
I want to export a movie to a dvd that cab be watched on a regular dvd player. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
430 satisfied customers
I a.m unable to send text messages to my favoritecobtact.
I a.m unable to send text messages to my favoritecobtact. Seems I did sonething wrong. Now all my nsgs to him dont Go thriugh. Pls Help me get him back. … read more
Jon
Jon
Bachelors Degree
447 satisfied customers
I have an iphone4 which was passed on to me from someone who
i have an iphone4 which was passed on to me from someone who is now deceased and Ive had it for many years now. All of a sudden it needs to be unlocked and I have no idea what the original owners Apple ID or password ***** Can you help me … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
IPhone 6s stuck on Logo. Tried repair using dr.fone toolkit.
IPhone 6s stuck on Logo. Tried repair using dr.fone toolkit. Get as far as fixniOS to normal, takes forever once reaches 50%, but does not go further … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
I forgot my password on my I Phone how do I get it or can I
I forgot my password ***** my I Phone how do I get it or can I change it? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
I have a "dead" flash drive which all of my important
Hi! I have a "dead" flash drive which all of my important documents were on. All documents were in Word or Excel. I see those documents in my recent files. Is there any way to recover those documents … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
I downloaded IOS11 on my I phone and I forgot my ppasscode
I downloaded IOS11 on my I phone and I forgot my ppasscode now I can't get into my phone … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
895 satisfied customers
I had an account set up so that I could watch shows on NBC
I had an account set up so that I could watch shows on NBC for free on my computer. I got a new computer and now it will not recognize me or let me watch the shows. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
588 satisfied customers
I bought a new apple mouse last week. From Apple
Dear sir, I bought a new apple mouse last week. From Apple Charlestown … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
I have forgot my Apple ID password. When I go to the page to
I have forgot my Apple ID password. When I go to the page to reset it it asks to enter my birthdate. It says it's wrong. I'm stuck. I have not forgot my bithdate I would try the mail method but I no l… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
588 satisfied customers
I am trying unsuccessfully to. transfer adobe acrobat pro
I am trying unsuccessfully to. transfer adobe acrobat pro from old Mac to new Mac..... where do I find my license key code … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
588 satisfied customers
Apple has locked my account. Few days ago. Don't know how
Apple has locked my account JA: When did you last change your password ***** Apple ID? Customer: Few days ago JA: Did you try resetting through Apple's online account reset tool? Customer: Don't know … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
588 satisfied customers
I think I need to talk tosomeone who willwalk me through
I think I need to talk tosomeone who willwalk me through this. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
588 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x