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Quiksilver07070, Computer Support Specialist
Category: Mac
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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E password and now my apples TV will not work and it said I

Customer Question

e password ***** now my apples TV will not work and it said I had to reset my account. What does that mean
JA: Have you contacted anyone about your account?
Customer: No
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: I am not very good at this. I changed the password ***** then tried the apple tv which I have not used in awhile. I am a non techie and would hope that the Apple tv would work but it didn't and it said I had to reset my account. That is all I know.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I don't think so
Submitted: 8 months ago.
Category: Mac
Expert:  Quiksilver07070 replied 8 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 8 months ago. have to UPDATE yoru password ***** your APPLE TV.

Your Apple TV uses your Apple ID.

And if you change your Apple ID password......then your Apple TV doesnt know that.....and you have to UPDATE the Apple ID password.

Then it shoudl work again.