How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Mac Support
Category: Mac
Satisfied Customers: 19946
Experience:  5 years as Network Admin, 10+ years of IT support
Type Your Mac Question Here...
Josh is online now
A new question is answered every 9 seconds

Had trouble sending and receiving texts x2 days. Powered the

Customer Question

Had trouble sending and receiving texts x2 days. Powered the IPhone 3g to off and now it will not let me reactivate the phone. Does not accept my Apple password. Need to reset?
JA: When did you last reset your username and password?
Customer: do not remember.
JA: Have you installed any updates recently?
Customer: yes 4 a few days ago
JA: What troubleshooting have you tried?
Customer: Called verizon and Apple but lost the call to apple.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: not that I know of.
Submitted: 8 months ago.
Category: Mac
Expert:  Josh replied 8 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 8 months ago.

You can reset your password ***** clicking here:

Enter your Apple ID information and follow the prompts then use the new password ***** your phone.

If you have anymore questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.