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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iphone 7 keeps asking me to enter my password. also whw,

Customer Question

my iphone 7 keeps asking me to enter my password. also whw
JA: When did you last reset your username and password?
Customer: thats the next problem. it won;t recognize me when i type in my username and password. can you help/
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: resetting lost my password, etc
JA: Anything else you want the Mac expert to know before I connect you?
Customer: having trouble backing up on icloud also
Submitted: 6 months ago.
Category: Mac
Expert:  John T. F. replied 6 months ago.

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Expert:  John T. F. replied 6 months ago.

Is it your Apple ID's password ***** you are being asked for?

John

Customer: replied 6 months ago.
Expert:  John T. F. replied 6 months ago.

Ok,

First, test out that it is working properly by signing into the Apple ID management site from your computer:

https://appleid.apple.com/ (under "Manage Your Apple account")

If you sign in without issue then let me know and we can update your iPhone next.

John

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