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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am trying to setup an echo alexa and get stalled as i try

Customer Question

i am trying to setup an echo alexa and get stalled as i try to give my wifi password. where is the best pace to get help?
JA: When did you last reset your username and password?
Customer: i just reset my password ***** centurylong. alexa says i am connected but as setup continues is says bad password. using iPad for setup, macair right now
JA: Have you installed any updates recently?
Customer: just tried to on one machine. don't think it worked. iPad safari says cat connect with server, whatever that is.
JA: What troubleshooting have you tried?
Customer: can't even find troubleshooting. I'm a quite ungeeklike old lady
JA: Anything else you want the Mac expert to know before I connect you?
Customer: looking for a magic fix. thanks for yur help
Submitted: 8 months ago.
Category: Mac
Expert:  Josh replied 8 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 8 months ago.

What is the make/model of your router?