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Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 10910
Experience:  Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
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My, i bought my daughter an iphone,but cannot put in her

Customer Question

JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: i bought my daughter an iphone,but cannot put in her email account and it says it does not recognize her number help!!
JA: Have you installed any updates recently?
Customer: just bought it two days ago.
JA: What troubleshooting have you tried?
Customer: took it to the store where it was bought and he tried and said contact you
JA: Anything else you want the Mac expert to know before I connect you?
Customer: it also said it does not recognize her phone number?? okay
Submitted: 7 months ago.
Category: Mac
Expert:  Russell H. replied 7 months ago.

Hello! Thank you for contacting; I am Russell H., an Expert here at, and I will do what I can to answer your question as well as it can be answered.

I am not quite sure I have the answer to your question as yet, but I would advise you to either check with your daughter as to whether she has an Apple ID registered yet, or register her an Apple ID (if she is a minor child, I think you could perhaps do that - but I'm not sure, again) with her email address registered to it, and her phone #.

Is her phone # something special, a VoIP account, etc.? that might impede the process.

Customer: replied 7 months ago.
she is a minor,why would that impede her connection,she used it on an android??
Customer: replied 7 months ago.
how do i register her phone?
Expert:  Russell H. replied 7 months ago.

Android phones do not use Apple IDs.

Apple IDs are basic to iPads and iPhones.

To create an Apple ID (and password ***** and also perhaps register her phone #) go to

  • Open the Settings app.
  • Tap iCloud.
  • Tap Create a new Apple ID.
  • Enter a birth date.
  • Tap Next.
  • Enter your first and last name.
  • Tap Next.

and so forth. This can be done on the iPhone - unless it just isn't working at all, of course.

Does that go through OK?

Expert:  Russell H. replied 7 months ago.

Since I have not heard back from you, I am assuming that the answer I provided was helpful to the problem.

If I have indeed answered your question, please rate my answer. A five-star rating would best express appreciation of my work.

(If this didn't answer your question, if you need more info, or have any comments, use Reply To Expert to respond.)


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