How do I delete message effects in the bubble
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: IOS 10.2
JA: Have you installed any updates recently?
Customer: Probably but can't remember when
JA: What troubleshooting have you tried?
Customer: Asked two people who are switched on with iPhone
and they haven't been able to work it out.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I ikeep getting a message saying I need to fix up my ICloud
by typing in my password ***** another device. Can't find the message in my list to refer to.