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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I deleted emails on my old iPad and they were deleted on my

Customer Question

I deleted emails on my old iPad and they were deleted on my new iPad,I wanted to keep those on the new one
JA: Just to clarify, what email service provider are you using?
Customer: Cox
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: I called Cox, and they told me that you could possibly help me
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No, I would just like to retrieve my emails, I did not realize that they would be deleted on both devices until the damage was already done. I am a neopite when it comes to computers. I am 79 years old and many of the emails were important to me.
Submitted: 8 months ago.
Category: Mac
Expert:  Mike replied 8 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 8 months ago.

Why would you think the emails would be saved in the other device? Is your email account an IMAP or POP account?

Expert:  Mike replied 8 months ago.

Do you have a computer or only the two iPads?

Expert:  Mike replied 8 months ago.

Do you still need help?