How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

E OFF LAST NIGHT AND WHEN I TURNED IT ON THIS MORNING IT IS

Customer Question

E OFF LAST NIGHT AND WHEN I TURNED IT ON THIS MORNING IT IS ASKING ME FOR APPLE USER NAME AND PASS WORD. I DONT HAVE THIS INFORMATION. I HAVE HAD THIS FOR YEARS AND NEVER BEEN ASKED THIS QUESTION
JA: When did you last reset your username and password?
Customer: I DONT THIS I HAVE EVER HAD ONE
JA: Have you installed any updates recently?
Customer: YES
JA: What troubleshooting have you tried?
Customer: TURNED PHONE OFF AND THEN BACK ON
JA: Anything else you want the Mac expert to know before I connect you?
Customer: NO I DONE THINK SO
Submitted: 7 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Is your iPhone showing something like the following: "This iPhone is currently linked to an Apple ID ([email protected]****.com or n****@icloud.com, etc.). Sign in with the Apple ID that was used to set up this iPhone."? If yes, do you recognize that email address?
Please reply at the box below. Thank you,

Related Mac Questions