The Windows 10 computers are not recognizing the iPhone
6+ anymore. I submitted the issue via email and have a url to follow. That's what I was trying to do when you responded.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP E590T with the latest version on Windows 10 and an HP Pavilion notebook with the same OS. I am running IOS 10.2 o9n the iPhone plus. I was working but has stopped. The HP attachs and the iPhone is availoble on the devices list but no recognition in iTunes .
JA: Have you installed any updates recently?
Customer: Just the autopmatic ones. I did notince after I had 10.2 installed that some other people on the blog were havign similar issues. I followed threcommended course, checking all the drivers, updates etc to no avail./
JA: What troubleshooting have you tried?
Customer: Everything I know how. Reloaded IOS, reloaeded iTunes, brought itunes up with iphone already attached bot hot and cold.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I don't think so. I am a high level user with a lto of computer background.