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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Cannot connect with apple ID server. iMac 10.12.2, within a

Customer Question

cannot connect with apple ID server. iMac 10.12.2
JA: When did you last reset your Apple ID or password?
Customer: within a year
JA: Have you installed any updates recently?
Customer: updated to Sierra
JA: What troubleshooting have you tried?
Customer: turned off firewall, deleated file in keychain, started in safe mode
JA: Anything else you want the Mac expert to know before I connect you?
Customer: upgraded HD, migration assistant transfered data
Submitted: 6 months ago.
Category: Mac
Expert:  Jon replied 6 months ago.

Hi my name is ***** ***** get started. First, let me check over your question so I don't miss any details.

Expert:  Jon replied 6 months ago.

I know it sounds really weird but when this happened to me I had to download the 'Find My Friends' app even though I didn't want it, log in to my iCloud account, and accept the Terms and Conditions in the app (which loaded with no problems). After doing this, all iCloud functions were restored. Obviously you might not be able to do this on your imac due to the current issue, however you can also try from your iphone or ipad if those happen to work. Let me know what happens or if this is even a possibility for you.

Expert:  Jon replied 6 months ago.

Then once that is done try to see if you get the same error on your imac. You can disregard the premium services pop ups for now as you don't actually need them at this moment.

Expert:  Jon replied 6 months ago.

If that does not work you can also try the following:

  1. Open the keychain access app on your mac
  2. click keychain access in the top right corner within the file menu
  3. click preferences
  4. click the certificates tab
  5. make sure the first box (OCSP) is set to "Best Attempt"
  6. make sure the first box (CRL) is set to "Best Attempt"
  7. and then close out all windows to save