i jusst got my mom an Apple Iphone
5C, after it was charged it is asking for a password ***** unlock it. We never set up a password?
JA: When did you last reset your username and password?
Customer: we haven't yet, i just got it for her
JA: Have you installed any updates recently?
Customer: nothing, it doesn't even have her phone numbers in yet from verizon, they couldn't open it
JA: What troubleshooting have you tried?
Customer: nothing yet i was afraid to try because Verizon said if it try to many times it will lock completely
JA: Anything else you want the Mac expert to know before I connect you?
Customer: nothing that i can think of