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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I jusst got my mom an Apple Iphone 5C, after it was charged

Customer Question

i jusst got my mom an Apple Iphone 5C, after it was charged it is asking for a password ***** unlock it. We never set up a password?
JA: When did you last reset your username and password?
Customer: we haven't yet, i just got it for her
JA: Have you installed any updates recently?
Customer: nothing, it doesn't even have her phone numbers in yet from verizon, they couldn't open it
JA: What troubleshooting have you tried?
Customer: nothing yet i was afraid to try because Verizon said if it try to many times it will lock completely
JA: Anything else you want the Mac expert to know before I connect you?
Customer: nothing that i can think of
Submitted: 6 months ago.
Category: Mac
Expert:  Bruce Wilner replied 6 months ago.

There should not be any initial password ***** Two things possible:

(1) The store sets one up by default and couldn't bother to tell you: they're too disorganized, strictly concerned with counting their money.

(2) They sold you a reconditioned phone that was not reset to factory specs.

In either case, take it back to the store and raise Cain.

Next time, test the phone BEFORE leaving the store.

Customer: replied 6 months ago.
that's it?

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