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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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On itunes i wanted to back up my phone so i could transfer

Customer Question

hi on itunes i wanted to back up my phone so i could transfer all my stuff to me new phone i went onto itunes and i pressed restore and back up and now everything is deleted and i only have old things that i dont want anymore i want all the stuff i had on my phone before restoring it
JA: What Operating System (OS) are you running on your my phone?
Customer: 6
JA: When did you purchase your my phone? What troubleshooting have you tried?
Customer: about a year and a half ago and i have tried youtubing a few things and apps but nothing has worked
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no just how i can get my stuff back please
Submitted: 8 months ago.
Category: Mac
Expert:  Kris R replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 8 months ago.

Is the items still on your original phone?