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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My macbook is stuck at the progression bar after login, the

Customer Question

hello my macbook is stuck at the progression bar after login
JA: What Operating System (OS) are you running on your Macbook?
Customer: the latest ( sierra) on macbook air
JA: When did you purchase your Macbook? What troubleshooting have you tried?
Customer: 2014 i think. i m trying to get it into safe mode but i can't
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Mac
Expert:  Josh replied 7 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 7 months ago.

Is it still frozen?

Customer: replied 7 months ago.
Expert:  Josh replied 7 months ago.

Please hold down the power button for 10 seconds until the computer powers off.

Wait 10 seconds and power it back on.

Are you about to get past the login issue now?

Customer: replied 7 months ago.
i did that.
still stuck after login

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