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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I recently bought an Ipad Mini and started to set it up. Now

Customer Question

I recently bought an Ipad Mini and started to set it up. Now it won't accept my password ***** it does not give me the opportunity to reset it.
JA: When did you last reset your username and password?
Customer: It won't give me the opportunity to set it up, I originally logged on a couple of weeks ago, but not being familiar with Apple products, I took it to a friends place, which is when I found out I could not get on it again.
JA: Have you installed any updates recently?
Customer: No. I've only been on it once.
JA: What troubleshooting have you tried?
Customer: None, because I can't log on.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Is it asking for the Passcode or something else?

What's the error or message?

Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 9 months ago.

Please tell me everything currently showing on your iPad's screen.

Do you also have a Windows or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,