How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Activation locked, the new one 10. something, that is the

Customer Question

activation locked
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: the new one 10. something
JA: Have you installed any updates recently?
Customer: that is the only 1
JA: What troubleshooting have you tried?
Customer: can not open anything
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 9 months ago.


I'm sorry about the issue. What's the model of your device, such as iPhone, iPad, etc.?

Does your device show something like this "This iPhone/iPad is currently linked to an Apple ID (s**** Sign in with the Apple ID that was used to set up this iPhone/iPad."? If yes, what's the exact email address currently showing on your device?

Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 9 months ago.

Do you also have a Windows or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,