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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My neat works program automatically shuts down after

Customer Question

My neat works program automatically shuts down after opening. I get a message that the singleton cookie file could not be saved ??? I have lost months of work. I have spend countless hours previously with a tech who removed reformatted everything for it to work only a few weeks. the program is very unstable. It worked do we'll for years and I have had nothing but trouble for the past year and half. It is unusable...uggh
JA: What kind of computer do you have?
Customer: Mac Book Pro; OS X El Capitan
JA: Have you installed any updates recently?
Customer: A tech updated everything 2 months ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Mac
Expert:  Justin Johnson replied 8 months ago.

Hi! I am Justin. Please give me a few minutes to go over your question.

Customer: replied 8 months ago.
ok..the previous tech remotely accessed my computer and deleted the recent update and reinstalled the older version (basic) neat receipts software. this has worked only 2 weeks to crash once again.
Customer: replied 8 months ago.
On 8/10/16 the 4.5.0 version was installed by a tech remotely
Customer: replied 8 months ago.
hello are you there??
Customer: replied 8 months ago.
still waiting.....
Expert:  Richard replied 8 months ago.

Hi there and welcome

I am really sorry about the delay you experienced.

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

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