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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I keep getting an Apple ID verifcation which is not mine on

Customer Question

I keep getting an Apple ID verifcation which is not mine on my iphone
JA: When did you last reset your Apple ID or password?
Customer: I do not have an Apple ID or password
JA: Have you installed any updates recently?
Customer: yes IOS 10 last night
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I am not on Mac
Submitted: 7 months ago.
Category: Mac
Expert:  David replied 7 months ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Expert:  David replied 7 months ago.

Did you purchase the phone new, or was it used or pre-owned? Do you recognise the email part of the Apple ID it's asking for?

You can either reset the password ***** that Apple ID, or set up a new one, let me know a bit more and I will help you with step by step instructions, thanks.

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