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I am trying to convert a keynote presentation with sound to

Customer Question
power point and audio will...
I am trying to convert a keynote presentation with sound to power point and audio will not save. What can I do?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Sierra
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: I have tried saving the file as a PDF and quicktime with no audio.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 1 year ago.Category: Mac
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Answered in 10 minutes by:
11/27/2016
Mac Support Specialist: David, Mac Support Specialist replied 1 year ago
David
David, Mac Support Specialist
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Mac Support Specialist: David, Mac Support Specialist replied 1 year ago

The problem might be the file type that the audio is currently in, and as it is processed to through exporting to Powerpoint the audio track is not converting.

What part of the Keynote has the audio? Is it a video that you are inserting, or an audio clip, or some other file or way of embedding audio?

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