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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17640
Experience:  Over 16 years of computer experience, CISCO certified
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Been trying to install Sierra but I get the reply This

Customer Question

Hi Mike,
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Been trying to install Sierra but I get the reply This version of macOS 10.12.1 cannot be installed on this computer.. My seal number isW89161V70TG and was purchased early 2009. I wonder if you could help- thanks
JA: Have you installed any updates recently?
Customer: affermative
JA: What troubleshooting have you tried?
Customer: Checked the space available, restarted, checked memory. Everything seems to be OK. I must add that Sierra notification as requirement is a late 2009 purchase. Perhaps that's the problem
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Mac
Expert:  Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 8 months ago.

If its a mid 2009 Mac, then it does not meet the requirements. It needs to be a Mid 2010 MacBook Pro or later.


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