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My apple computer is not accept my password. IMAC computer.

Customer Question
My apple computer is...

My apple computer is not accept my password

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

IMAC computer

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

Can not enter the computer

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

Recently bought this apple computer and have just one password ***** for some reason it accept the password

Submitted: 1 year ago.Category: Mac
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Answered in 2 minutes by:
11/27/2016
Mac Support Specialist: Josh, Mac Support replied 1 year ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,253
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Mac Support Specialist: Josh, Mac Support replied 1 year ago

Do you see an option for resetting the account using your Apple ID?

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