Ask Mac Questions and Get Answers from Experts ASAP
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Try to see if your filevault is on first.
Follow the document below and look for filevault.
Let me know if it is activated and we will go from there.
do you know your mac version off the top of your head that you are using?