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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 18925
Experience:  5 years as Network Admin, 10+ years of IT support
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Helli I have an apple mini that was not able to turn on the

Customer Question

Helli Mike I have an apple mini that was not able to turn on the wifi. So I follow instruction to reset or reinstall ipad software but no sucess no just tuurns on say connect to Itunes via USB. I have a Window cista with the latest Itunes installed
JA: How much experience do you have with this particular machine?
Customer: I think I can manage most I am MCSE with Many year working in the tech field
JA: Have you installed any updates recently?
Customer: No was not able no wifi this was my last attemp to reimstall iPad_64bit_10.1.1_14B150_Restore
JA: What troubleshooting have you tried?
Customer: Just updating and reinstallin fireware
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No thank you
Submitted: 7 months ago.
Category: Mac
Expert:  Josh replied 7 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 7 months ago.

If you open iTunes then plug in your iPhone -- does anything happen?

Customer: replied 7 months ago.
OK one moment
Expert:  Josh replied 7 months ago.

Sure; let me know how it goes.

Customer: replied 7 months ago.
OK got it
Customer: replied 7 months ago.
Picture of the message
Expert:  Josh replied 7 months ago.

Okay, great!

Now you will need to either update or Restore.

Customer: replied 7 months ago.
Ipad show Itunes icon and usb connector
Expert:  Josh replied 7 months ago.

Now you will need to select either update or Restore.

Customer: replied 7 months ago.
have tried many time witn no sucess
Expert:  Josh replied 7 months ago.

What happens when you select either option?

Customer: replied 7 months ago.
I downloaded this file and tried with no sucess iPad_64bit_10.1.1_14B150_Restore
Customer: replied 7 months ago.
Error 14
Un expected error
Expert:  Josh replied 7 months ago.

I am not sure what that file is -- Where did you download that file?

Customer: replied 7 months ago.
On moment I will go back to the site
Customer: replied 7 months ago.
https://ipsw.me/#!/download
Expert:  Josh replied 7 months ago.

Okay, I am not sure what type of file that you downloaded but it is not necessary for this process.

Within iTunes, you sent me a screenshot that showed Restore or Update -- What happens when you select either option?

Customer: replied 7 months ago.
I added the screen shots
Expert:  Josh replied 7 months ago.

Okay, please use the Restore option then.

Customer: replied 7 months ago.
I need to download the firmware and install via PC
Expert:  Josh replied 7 months ago.

Where does it say that?

Customer: replied 7 months ago.
try to restore message software not available for this is not curremtly available
Expert:  Josh replied 7 months ago.

Do you have the latest version of iTunes?

Customer: replied 7 months ago.
I am using the latest software fo Itunes.
Customer: replied 7 months ago.
12.1.3.6
Expert:  Josh replied 7 months ago.

Please screenshot the error message when you try to restore.

Customer: replied 7 months ago.
Here you go
Expert:  Josh replied 7 months ago.

The latest version of iTunes is 12.5.3

Click here to download it: http://www.apple.com/itunes/download/

Customer: replied 7 months ago.
If I hold the shift key while choosing to restor I get this screen
Expert:  Josh replied 7 months ago.

Please take a look at my last message-- You do not have the latest version of iTunes.

Customer: replied 7 months ago.
OK downloading the software now I did this yestersay
Expert:  Josh replied 7 months ago.

After downloading and running the program, it will install the latest version.

Customer: replied 7 months ago.
Help about screen
Customer: replied 7 months ago.
OK 4 min remaining
Expert:  Josh replied 7 months ago.

Okay, thank you.

Customer: replied 7 months ago.
I will close Itunes?
Customer: replied 7 months ago.
The Ipad is still conected
Expert:  Josh replied 7 months ago.

Yes, close iTunes and unplug the iPad

Customer: replied 7 months ago.
Download finished
Expert:  Josh replied 7 months ago.

Run the downloaded program

Customer: replied 7 months ago.
OK
get this message
Customer: replied 7 months ago.
I choose reinstall itune yestersay
Expert:  Josh replied 7 months ago.

It appears that you have the latest version of iTunes but previously you mentioned a different version number. Choose Repair and follow those prompts

Customer: replied 7 months ago.
OK
Expert:  Josh replied 7 months ago.

Let me know

Customer: replied 7 months ago.
OK finished install
Customer: replied 7 months ago.
I have unconnected Ipad and will starat Itunes
Expert:  Josh replied 7 months ago.

Okay, thanks.

Customer: replied 7 months ago.
OK started all looks good
I will connect Ipad
Expert:  Josh replied 7 months ago.

Okay, thanks.

Customer: replied 7 months ago.
Screen Shoot
Customer: replied 7 months ago.
Ipad reads support.apple.com/ipad/restore
Expert:  Josh replied 7 months ago.

Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.

Customer: replied 7 months ago.
Should I turn off frist?
where is the sleep button
Customer: replied 7 months ago.
Do I leave the Ipad connected
Expert:  Josh replied 7 months ago.

Yes, leave it connected.

The Power and Home buttons are the two buttons. (Power button is the same as Sleep/Wake)

Customer: replied 7 months ago.
It restrated and went to the dame screen Itunes icon and usb connector
Customer: replied 7 months ago.
tried it twice
Customer: replied 7 months ago.
Same results
Expert:  Josh replied 7 months ago.

Was this iPad purchased new or used?

Customer: replied 7 months ago.
Can we remove Itunes and reinstall.
Expert:  Josh replied 7 months ago.

Sure, you can uninstall iTunes then install the downloaded program again.

Customer: replied 7 months ago.
I purcahsed it new last year on black friday
Expert:  Josh replied 7 months ago.

Sure, you can uninstall iTunes then install the downloaded program again.

Customer: replied 7 months ago.
Do you think that is the next step of trouble shooting
Expert:  Josh replied 7 months ago.

Yes, I think so.

Customer: replied 7 months ago.
If I choose remove all my files will be protected correct
Customer: replied 7 months ago.
Music and videos
Customer: replied 7 months ago.
I am merging Itunes file to google drive for back up first
Expert:  Josh replied 7 months ago.

Okay

Customer: replied 7 months ago.
It is going to take some time so be patient I will let you know the reults after I remove restart PC and reinstall.How do I get reconnected to the conversations
Expert:  Josh replied 7 months ago.

Take your time.

You can return back here through the emails or by going back to Justanswer.com and signing into your account then clicking on My Questions

Customer: replied 7 months ago.
Well I removed and reinstalled Itunes restart PC and the same messages on update and restore. I need to find the firmware I can downaod and restore from my PCnot a connection over internet
Customer: replied 7 months ago.
I also tried push sleep and home keys with the same results
Customer: replied 7 months ago.
http://www.iclarified.com/8500/where-to-download-ipad-firmware-files-fromI have an Ipad 2 not sure which file to download
Customer: replied 7 months ago.
ipad mini 2
Customer: replied 7 months ago.
http://www.iphonehacks.com/download-ipad-ios-firmware
Expert:  Josh replied 7 months ago.
You do not need to download/install firmware for this process

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