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If you open iTunes then plug in your iPhone -- does anything happen?
Sure; let me know how it goes.
Now you will need to either update or Restore.
Now you will need to select either update or Restore.
What happens when you select either option?
I am not sure what that file is -- Where did you download that file?
Okay, I am not sure what type of file that you downloaded but it is not necessary for this process.
Within iTunes, you sent me a screenshot that showed Restore or Update -- What happens when you select either option?
Okay, please use the Restore option then.
Where does it say that?
Do you have the latest version of iTunes?
Please screenshot the error message when you try to restore.
The latest version of iTunes is 12.5.3
Click here to download it: http://www.apple.com/itunes/download/
Please take a look at my last message-- You do not have the latest version of iTunes.
After downloading and running the program, it will install the latest version.
Okay, thank you.
Yes, close iTunes and unplug the iPad
Run the downloaded program
It appears that you have the latest version of iTunes but previously you mentioned a different version number. Choose Repair and follow those prompts
Let me know
Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
Yes, leave it connected.
The Power and Home buttons are the two buttons. (Power button is the same as Sleep/Wake)
Was this iPad purchased new or used?
Sure, you can uninstall iTunes then install the downloaded program again.
Yes, I think so.
Take your time.
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