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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 20223
Experience:  5 years as Network Admin, 10+ years of IT support
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I have a 4S phone that some how is on activation lock. I may

Customer Question

I have a 4S phone that some how is on activation lock. I may have input the wrong password ***** I was away from Home. Now I am home, but it not accept my password ***** due to many tries
JA: When did you last reset your username and password?
Customer: I don't remember. The apple ID is***@******.***
JA: Have you installed any updates recently?
Customer: possibly
JA: What troubleshooting have you tried?
Customer: Just putting in the correct password
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Mac
Expert:  Josh replied 10 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 10 months ago.

The only way to bypass the lock screen is to perform a factory reset:

  1. From a computer, go to icloud.com/find.
  2. If prompted, sign in with your Apple ID.
  3. Click All Devices at the top of your browser window.
  4. Select the device you want to erase.
  5. Click Erase [device] to erase your device and its passcode.
  6. Now you can restore from a backup.

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 10 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Customer: replied 10 months ago.
Please cancel my account and do not bill my credit card any dollars. Please confirm this request.
Expert:  Josh replied 10 months ago.

Were you unable to follow my steps?