How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jon Your Own Question
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 392
Experience:  Data Systems Analyst for a School District
Type Your Mac Question Here...
Jon is online now
A new question is answered every 9 seconds

Now using updated itunes.... purchased 2 songs. now in my

Customer Question

now using updated itunes.... purchased 2 songs. now in my library, but cannot get them into my ipod nano. the "older" way immediately gave me the ability to sync with the ipod at the time of purchase.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: widows
JA: Have you installed any updates recently?
Customer: yes the most recent
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Mac
Expert:  Jon replied 10 months ago.

Hi there, my name is ***** ***** welcome to Just Answer. I can try and help you with your itunes music and ipod nano. Let em know when you are sitting at the computer and have your nano plugged in then we can proceed.

Customer: replied 10 months ago.
replied once 30 minutes ago. this is a strange set up . nano plugged in and waiting a long time
Expert:  Jon replied 10 months ago.

Im sorry. Thats weird as I just got your reply right this minute. OK so once you plugged in your nano it tried to automatically sync correct? Would you like me to remote into your computer or continue to send instructions this way?

Expert:  Jon replied 10 months ago.

What are the 2 songs that you are wanting on your nano? I can remote in if it helps or you can look for these 2 songs within your music library and we can and them "manually" to your nano.

Expert:  Jon replied 10 months ago.

Basically what you can do is if you see these 2 songs in your library you can "drag" them on to your nano which should show up in the left side menu.

Expert:  Jon replied 10 months ago.

plus once we get the songs on there, we can have it set to where it automatically syncs to your itunes again.

Expert:  Jon replied 10 months ago.

Here is a walkthrough to add music manually to your nano

Here is a link for setting up auto sync:

If you are not comfortable doing this yourself, no worries I can remote in if you would like.

Let me know. If this helps consider rating my service. If needing further assistance just let me know.

Expert:  Jon replied 10 months ago.

Just wanted to check in on the status with your Nano auto-syncing and/or being able to copy over the songs you wanted.

If the documents I sent helped out in any way, please consider to rate my services. If not, please let me know how I can help.

Thanks for you time.