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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 309
Experience:  Training and Development at Scientifically Speaking
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I do not recall my itunes password?

Customer Question

I do not recall my itunes password ?
Submitted: 8 months ago.
Category: Mac
Expert:  Kris R replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 8 months ago.

How long have you had the account?



Customer: replied 8 months ago.
I have spent approximately 45 mins going through a maze of questions.
i dont have an answer YET
Expert:  Kris R replied 8 months ago.

I cannot 'give you an answer'

Apple secure your account for a valid reason.

If you have done this, you will need to speak to support. Did you log a ticket?

Customer: replied 8 months ago.
No Securely Connect.!!!
I am cancelling all further payments to you beyond $5
Expert:  Jon replied 8 months ago.

Hi. My name is ***** ***** I was hoping I could still try and help you with your itunes password ***** I have done this myself, I have had to visit the following link to recover my password. If you visit it will ask for you to do the following

enter your apple ID which is also the email account you use for itunes.

Then click continue.

Then you can either choose to reset your password ***** reset your security questions.

choose reset your password

click continue

then choose to get an email or answer security questions. (this is up to you)

If this helps in any way, please consider to rate my service. However, if you still need help please let me know and I can further troubleshoot.

Expert:  Jon replied 8 months ago.

Hey Joseph,

This is Jon from and I was just wanting to check in on the status of your iTunes password ***** If the link I sent you previously helped in anyway, please consider to rate my service. However, if you still need help and would like to grant me one last effort, I would be happy to do that.

Also, please don't forget that has a satisfaction guarantee. If for any reason you are dissatisfied just let me know and I will send customer service a request for a refund to your account.

Thanks for your time.

Expert:  Justin Johnson replied 8 months ago.

Hi! I am Justin! Can I help you?

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