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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Yahoo broke my external account so I can no longer log on in

Customer Question

Yahoo broke my external account so I can no longer log on in to my email account using Microsoft outlook. Can still receive email via web based mail.
JA: Have you tried having password ***** directions emailed to you?
Customer: Nothing was emailed!
JA: Have you installed any updates recently?
Customer: I did not do this week's update for Microsoft. How do I retrieve the latest up date.
JA: What troubleshooting have you tried?
Customer: I am not a computer expert! Just help me!
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Will I have to pay for this service? I actually wanted a phone number for Yahoo, and the site brought me here.
Submitted: 8 months ago.
Category: Mac
Expert:  michelleclive replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 8 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Are you able to login to the yahoo account fine?

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