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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36526
Experience:  IT Engineer for over 15 years
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Stuck usb with arrow pointing to itunes, no

Customer Question

stuck usb with arrow pointing to itunes
JA: Got it. We're offering new customers a one-on-one with the same Mac expert for AU$23 instead of AU$70. Anything else you want the Mac Technician to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Mac
Expert:  Richard replied 8 months ago.

Hi there and welcome

It is requiring you to connect it to iTunes on your computer.

Connect it to your computer, open iTunes and tell me what iTunes then says please.

Customer: replied 8 months ago.
your iphone cant be updated, you must restore it to factory settings
Expert:  Richard replied 8 months ago.

ok, this means it has encountered a serious error, you will need to attempt to factory reset it. It will wipe all data off it and return it to new, but you cannot avoid this.

Choose to do this and tell me the results please.

Customer: replied 8 months ago.
really, does this mean ill lose all my contacts and photos etc
Expert:  Richard replied 8 months ago.

It depends if they were synched onto iCloud (if this was enabled it) but you will need to see.

You have to do this reset sorry.,

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