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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have a apple 6 I phone. I did a update today and ended in

Customer Question

I have a apple 6 I phone . I did a update today and ended in a mess. Emergency, asking for a passcode. tried my old they said use another so I did. Neither passcode works.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I am a senior ????? Let me check to see if I have info in mayflies. I have my long receipt trying to find what your asking .would devise ID orI
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: none, except calling you
JA: Anything else you want the Mac expert to know before I connect you?
Customer: would devise ID or ICCID help
Submitted: 8 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 8 months ago.


I'm sorry about the issue. Do you remember your Apple ID account and password?

Do you also have a Windows or Mac computer?

Please reply at the box below. Thank you,

Expert:  Ashik replied 8 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Do you still need help with this ?