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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My wife @me email account, she can't recall the answers to

Customer Question

my wife @me email account, she can't recall the answers to the questions and her alt email address for helping to reset the password ***** ***** existent
JA: Have you contacted anyone about your account?
Customer: can we get logged back in
JA: Have you installed any updates recently?
Customer: yes and no haven't contacted anyone who can i call
JA: What troubleshooting have you tried?
Customer: just trying to recall the answers, trying to log into her old email account where the link to get in to her @me account.....
JA: Anything else you want the Mac expert to know before I connect you?
Customer: not at the moment, thanks
Submitted: 8 months ago.
Category: Mac
Expert:  Kris R replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 8 months ago.


How long has she had the account?



Customer: replied 8 months ago.
a couple years
Customer: replied 8 months ago.
not sure what don you think
Customer: replied 8 months ago.
jokes on me]
Expert:  Kris R replied 8 months ago.

Have you tried all the recovery options?

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