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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16045
Experience:  Several years of supporting Mac systems.
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I can't get into my apple accout, no, yes, a new password.

Customer Question

i can't get into my apple accout
JA: Have you contacted anyone about your account?
Customer: no
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: a new password. new account
JA: Anything else you want the Mac expert to know before I connect you?
Customer: just to get into my account to upgrade my new iphone
Submitted: 8 months ago.
Category: Mac
Expert:  Jason Jones replied 8 months ago.

Hello,

My name is ***** ***** and I look forward to assisting you today.

Please, follow the instructions below:
- Click the following link: http://iforgot.apple.com/
- If you remember your Apple ID, enter it on the site and click Next. If you do not, click the "Forgot your Apple ID" link.
- Fill out all of the requested information on the resulting screens and continue.

Once all of the information is sent out, you will be given your Apple ID and be given the option to reset your password.

If all else fails, you can call them at: (800) MY-APPLE(###) ###-####

One quick note: I love helping you and others on this website. Please, keep in mind that I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

My Profile page:

http://JasonFixedit.com

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